Residents can submit a maintenance request using the fault report form available in the residents' intranet. From there, the tasks are added to the maintenance team's work list, and each task is directed to the right professional depending on the type of work required. Residents can follow the progress of their own request from start to finish via the residents´ intranet.
Maintenance handles repairs in apartments and buildings and takes care of housing inspections. Maintenance tasks are carried out as quickly as possible, based on their urgency.
As a tenant, you are responsible for taking good care of the apartment and for any damage that may occur in it. Some maintenance tasks in the apartment are the responsibility of the resident. Please check the responsibilities chart to see whether the issue concerning your apartment is your responsibility or LOAS’s responsibility. For example, replacing standard light bulbs and fuses, as well as cleaning the bathroom floor drain, are normally the resident’s responsibility.
FAQ - Frequently Asked Questions you may find answers to minor faults or issues without needing to submit a fault report.
Faults related to LOAS Lnet networ connection should be reported using the Lnet fault report form. Please read more information about Lnet fault reporting.
If you notice anything in your apartment or building that needs repair, please submit a fault report. If the tenant fails to comply with their obligation to report any damage or defects in the apartment, the tenant is liable to pay LOAS for the costs incurred.
According to the terms of the lease, a tenant is committed to take good care of the apartment and its common areas throughout the period of residence. The terms of the lease can be read here.