Fire alarm keeps beeping. What to do?
If the fire alarm beeps about every minute, its battery is probably low. LOAS maintenance will then replace the fire alarm with a new one. If the beeping sound starts on weekdays between 8 am and 4 pm, send a fault report via intra. If the beeping sound starts at other times, call the service emergency number 02001 5500.
I forgot my key in my apartment. How to operate?
If you have left your key in your apartment, call the door opening service number at 010 443 6144. Doors are opened by the security company and this is subject to a charge of 20 €/ opening when paid in cash and 40 € if invoiced. You can also use a debit card to pay. Door opening service contact details can also be found on the front door of every house. Prepare to prove your identity. During opening hours, you can borrow a spare key free of charge from LOAS’ office.
In case of a lost key, we will charge the tenant for the serialisation of the locks. LOAS has a Key Cover insurance for the residents which covers the replacement of keys and locks, as well as expenses for the door opening service. Ask the housing office for more information about the insurance.
How do I recycle my waste?
You can sort your waste at all of LOAS’ waste collection shelters. There are containers for dry waste, biowaste, paper, carton, metal, glass and plastic. Observe the sorting instructions provided in the waste collection shelters and fold any cardboard well so that the cardboard waste of other residents will also fit in the collection container. You can also check the recycling instructions on Etelä-Karjalan Jätehuolto Oy website.
What does LOAS’ furnishing in shared apartments include?
Furniture includes a bookshelf, shower curtain, office chair, desk lamp, desk, drawers and a bed (80x200 cm). The furniture does not include any utensils like dishes, bed clothes, mattress, curtains or cleaning equipment. Exception: the furniture at Korpimetsänkatu 5 includes a kitchen table, kitchen chairs and a diswasher. There´s no furniture in the rooms.
Do the apartments have ceiling lights installed?
In most of the housing sites, the ceiling lights have been installed by LOAS. At Laserkatu 1, Korpimetsänkatu 5, Punkkerikatu 7 and Anni Swanin katu 4, the ceiling lights are not ready in the living room itself. The properties have ceiling lamps in the hallway, bathroom and above the kitchen worktops. As an exception, the shared apartments of the above-mentioned sites, where in the kitchen a ceiling light is installed by LOAS.
The ceiling lamp’s bulb has burnt out, will LOAS repair it?
Residents must replace all threaded bulbs and fluorescent lamps by themselves. When changing fluorescent lamps it is important to change the igniter too, if there is one. If you wish, LOAS’ maintenance will carry out the replacement of bulbs, but it's work that is separately invoiced according to the prevailing price list. The replacement of burnt bulbs costs 20 euros (incl. bulbs). Energy-saving or LED bulbs are recommended to be used.
In a shared apartment, the residents are jointly responsible for changing the lamps in common spaces (kitchen, toilet/bathroom, hall).
What should be done, when no electricity is available to the room / sockets / computer?
Check the fuse board to ensure that no fuses have burnt. The residual current circuit breaker at newer properties may also have switched down. If the fault is not in the fuses or the devices you use, please submit a fault report on the residents’ intranet.
How can I have my dishwasher / waching machine installed?
LOAS does not install dishwashers or washing machines. LOAS recommends that the machine is always installed / disconnected by a professional. Please note that, home insurance does not necessary cover damages if the machine is not installed by a professional. Installation, use and disconnection of the machine are always resident´s responsibility. Resident is responsible for water or other damages caused by the machines. Please read more about washing machine and dishwasher installation.
Please, make a fault report in Intra:
- If you are not sure if the machine can be installed in the apartment.
- If the kitchen cupboards need to be removed / reinstalled.
I was planning on organising a house-warming party, which may last longer than until 11.00 pm. What to do?
LOAS’ rules prohibit causing noise between 11 pm - 7 am. By informing all next-door neighbours in advance and with their consent, you can continue your parties slightly longer. Good manners include at least sharing notes through the letter boxes neighbours or placing a note on the noticeboard so that the note indicates who is the responsible person, phone number and until when the party is aimed to be held. Neighbours’ opinions must be respected.
We had a great party but one of the guests made a hole in the toilet door. How to continue?
The resident is also responsible for their guests and damages caused by the guests. Submit a fault report on the residents’ intranet and describe the situation. LOAS’ maintenance will repair the damage and invoice in arrears. The said fault would be observed at the moving out inspection at the latest, in which case it would be deducted from the deposit. By informing LOAS about the damage immediately, the damage can be repaired and the tenant can continue living in an intact apartment.
I would like to fit a new fan / lamp to the ceiling. Is this possible?
All installation and alteration work requires permission from LOAS’ maintenance. Submit a fault report on the residents’ intranet and write a description of the change you would like and we will provide our opinion on the matter. The resident is responsible for ensuring that the apartment is in its original condition when moving out. LOAS shall charge for any additional work that is caused by alterations made by the resident.
Are barbecues permitted on apartment balconies?
The use of normal barbecues is permitted. Requires utmost caution. Barbecues must not, in any situation, have open flames, they must not be left unsupervised and there must not be any flammable material in their vicinity.
Someone has been in my apartment while I was away. Who has been at business?
LOAS’ janitors use a general key to access apartments for the purpose of repairing a fault reported by the resident, unless otherwise agreed. Each ordered work task is stored in a database which can be used to confirm work completed by a janitor even several years later. It is worth considering that in case of shared apartments, a room-mate may have submitted a fault report. LOAS also carries out proactive maintenance in its properties, in which case a general key is used if the resident is not home. Notice about proactive maintenance activities is provided well in advance of such procedures. A third-party special company may also carry out maintenance procedures concerning the entire property. Notice shall be provided to residents for these procedures too.
Why has the problem I have reported not been repaired immediately?
Fault reports are primarily handled in order of priority. Any faults that affect living conditions are aimed to be repaired as quickly as possible. A refrigerator that doesn’t work during hot summer weather conditions will be prioritised over the painting of a skirting board. The fault reports submitted in the residents’ intranet shall be logged in real-time to the maintenance company’s work list and you can personally follow the processing of the report. If the fault you have reported causes immediate danger or has a major effect on living conditions (cf. Refrigerator), you can also call our housing office after submitting the report. The operators at the housing office will notify the work management of maintenance about extremely urgent cases.
I live in a furnished apartment, but I would like to use my own furniture. Is there storage space for LOAS’ unused furniture?
Unfortunately not. Residents can store their belongings in their own storage premises. (So-called storage cage). Furniture must not under any circumstances be stored in the hallways of storage premises or on the balcony. In connection with the moving out inspection, all LOAS’ furniture must be in place in the apartment and they must be assembled.
My refrigerator is making a lot noise. Is it broken?
The running sound of modern, more environmentally friendly refrigerators is slightly louder than older ones. There is nothing that can be done about this. You can try and reduce the sound slightly by pulling the refrigerator away from the wall and the sound may reduce.
There is water under the refrigerator or on the bottom shelf. What should I do?
The moisture inside the refrigerator condenses into water droplets. Water drains along the back wall of the refrigerator into a chute and further into a drain pipe . If the drain pipe becomes clogged, water will accumulate on the bottom shelf of the refrigerator. If water accumulates on the shelf of the refrigerator or under the refrigerator, clean the opening of the water drain pipe.
Where can I wash my laundry and how much does it cost?
There is a laundry room at each of our properties, and they are free to use by our residents. You can check the location in the property description. Save a significant amount in washing costs by using correct doses of detergent. In Lappeenranta, the water is soft and therefore you will need less detergent. You can find more detailed instructions on the side of the detergent box.
The washing machine in the building’s laundry room is not working. What do I do?
Prior to submitting a fault report, read the provided operating instructions once more. Some washing programmes do not spin in which case laundry will remain very wet. Check the position of the power switches too.
What do I do if there are pests (insects, etc.) in my apartment?
Submit a fault report if there are pests or other insects in the apartment. The rule of thumb is that the landlord must carry out pest control if pests (insects, etc.) are observed in the apartment which could spread in structures to other apartments. The landlord’s responsibility does not extend further, i.e. the landlord will not be liable to compensate contaminated food, other damage or harm caused by insects, if the tenant encounters such damage. If the tenant has brought the pests to the apartment, the tenant may also be liable to pay for pest control procedures. Such pests that live on people are not the responsibility of the landlord.
The lawn areas at our property have not been maintained for a long time and cleaning is constantly incomplete. Who do I notify and how?
LOAS’ employees supervise the operations of the maintenance company. We are happy to share positive and negative feedback to the relevant parties. The easiest way to inform LOAS of issues you find to be necessary is to submit a fault report on the residents’ intranet.
Some items were left in the apartment when moving out. Does LOAS store these in their storage facilities?
No. After handing over the apartment, the apartment will be emptied from all items / clothes / furniture, which shall be transported away for waste management. If a resident leaves items in the apartment when moving out, the cost for emptying the apartment shall be invoiced to the resident.
I received an invoice for the cleaning of common premises although I haven't moved anywhere. How is this possible?
The tenant must take good care of the apartment and each resident is responsible for the common premises of a shared apartment. LOAS maintenance may have carried out a moving out inspection for your flatmate and left a cleaning reminder in the common premises. They have not been cleaned by the specified date, in which case LOAS has ordered a cleaning company to go to the apartment and the tenant / tenants has been invoiced. When signing the rental agreement, the tenant has agreed to the guidelines. LOAS can also provide a cleaning reminder in other situations, if negligence in the cleaning of the apartment is observed. If the apartment has not been cleaned despite the cleaning reminder, LOAS shall order the services of a cleaning company and invo ice the tenant / tenants.
When can I get the deposit back?
The deposit shall be returned within two (2) months at the latest after the end of the rental agreement, if all the liabilities to LOAS have been processed. Any cleaning / repair expenses shall be deducted from the deposit. Cleaning expenses can be avoided by carrying out a thorough final cleaning before leaving.
It feels chilly in my apartment. What can I do?
The normal room temperature in LOAS apartments is between 20 to 22°C. Check the thermostat adjustment before making a fault report in Intra. Turn the thermostat counterclockwise to open it. When turning the thermostat clockwise, the radiator cools down. It is normal that the radiator feels cold, if the room temperature is over 22°C. Check also that the thermostat or the radiator is not covered by curtains or large furniture.
It´s too warm in my apartment. What should i do?
LOAS takes care of the functionality of the house-specific ventilation. Tenants can significantly affect the temperature of the apartment with their own measures. See tips for cooling your home in the heat here.
How long after graduation can I live in the LOAS apartment?
The tenant's right to live in the student apartment expires on the last day of July following graduation or termination of studies. For example, if the tenant graduates on 29.7. current year, he is allowed to live at LOAS until 31.7. the same year. If the tenant graduates after 31.7., the right of residence is until the end of July of the following year. Please remember to take care of the termination of the contract in the intranet.
There´s someone else´s car in my parking lot, what to do?
Call the parking supervision tel. 010 325 2165. The parking supervisor will check the situation and leave a supervision fee for improper parking.
How does the cooker hood work?
You cannot adjust the power of the cooker hood yourself. The ventilation works all the time at half power and enhanced from 7 am to 9 am, 11 am to 1 pm and 5 pm to 7 pm (as an exception, the apartments at Reippaankatu and Upseeritie, where the residents can adjust the power of the cooker hood themselves). Please remember to ensure that the filter of the cooker hood is clean. Keeping the cooker hood filter clean is part of the resident's responsibilities. You can wash the metal filter in the dishwasher or with a dish brush.