I forgot my key in my apartment. How to operate?
If you have left your key in your apartment, call the on-call maintenance number at 010 443 6144. In the evening and during weekends, doors are opened by the security company and this is subject to a charge of 20 €/ opening when paid in cash and 30€ if invoiced. You can also use a debit card to pay. During opening hours, you can borrow a spare key free of charge from LOAS’ office.
In case of a lost key, we will charge the tenant for the serialisation of the locks. Turvatiimi’s details can also be found on the noticeboard or the residents’ intranet. Prepare to prove your identity.
How do I recycle my waste?
You can sort your waste at all of LOAS’ waste collection shelters. There are containers for dry waste, biowaste, paper, carton, metal, glass and plastic. Observe the sorting instructions provided in the waste collection shelters and fold any cardboard well so that the cardboard waste of other residents will also fit in the collection container. You can also check the recycling instructions on Etelä-Karjalan Jätehuolto Oy website.
What does LOAS’ furnishing in shared apartments include?
Furniture includes a bookshelf, shower curtain, office chair, desk lamp, desk, drawers and a bed (80x200 cm). The mattress and curtains are not included in furniture.
The ceiling lamp’s bulb has burnt out, will LOAS repair it?
Residents must replace all threaded bulbs and fluorescent tubes. If you wish, LOAS’ maintenance company will carry out the replacement of bulbs, but it's work that is separately invoiced according to the prevailing price list. The replacement of burnt bulbs costs 20 euros (incl. bulbs). Energy-saving or LED bulbs are recommended to be used.
What should be done, when no electricity is available to the room / sockets / computer?
Check the fuse board to ensure that no fuses have burnt. The residual current circuit breaker at newer properties may also have switched down. If the fault is not in the fuses or the devices you use, please submit a fault report on the residents’ intranet.
How can I have my dishwasher installed?
You can order the installation of a dishwasher via the intranet by submitting a work order. A dishwasher cannot be installed at all of our properties. If you are unsure whether an installation is possible, ask LOAS to confirm the matter before you buy an appliance.
LOAS shall charge for the installation in accordance with the prevailing hourly rate for maintenance work. The minimum charge is one hour. The installation supplies and the plastic trap to be installed under the appliance shall be charged to the resident. Any expenses formed from the installation shall be invoiced to the resident. If the resident wishes, the installation can also be ordered from a different entity. After the installation work completed by LOAS, the operation and correct use of the appliance is always the resident’s responsibility. In connection with moving out, the disconnection is carried out free of charge.
How do I carry out the installation of my own dishwasher?
Washing machines are installed in accordance with the prevailing hourly rates and the installation supplies shall be invoiced to the resident. The prevailing charges can be found in the price list. In case of installing a washing machine, the resident may also use a specialised company.
I was planning on organising a house-warming party, which may last longer than until 11.00 pm. What to do?
LOAS’ rules prohibit causing noise between 11 pm - 7 am. By informing all next-door neighbours in advance and with their consent, you can continue your parties slightly longer. Good manners include at least sharing notes through the letter boxes neighbours or placing a note on the noticeboard so that the note indicates who is the responsible person, phone number and until when the party is aimed to be held. Neighbours’ opinions must be respected.
We had a great party but one of the guests made a hole in the toilet door. How to continue?
The resident is also responsible for their guests and damages caused by the guests. Submit a fault report on the residents’ intranet and describe the situation. LOAS’ maintenance will repair the damage and invoice in arrears. The said fault would be observed at the moving out inspection at the latest, in which case it would be deducted from the deposit. By informing LOAS about the damage immediately, the damage can be repaired and the tenant can continue living in an intact apartment.
I would like to fit a new fan / lamp to the ceiling. Is this possible?
All installation and alteration work requires permission from LOAS’ maintenance. Submit a fault report on the residents’ intranet and write a description of the change you would like and we will provide our opinion on the matter. The resident is responsible for ensuring that the apartment is in its original condition when moving out. LOAS shall charge for any additional work that is caused by alterations made by the resident.
Are barbecues permitted on apartment balconies?
The use of normal barbecues is permitted. Requires utmost caution. Barbecues must not, in any situation, have open flames, they must not be left unsupervised and there must not be any flammable material in their vicinity.
Someone has been in my apartment while I was away. Who has been at business?
LOAS’ janitors use a general key to access apartments for the purpose of repairing a fault reported by the resident, unless otherwise agreed. Each ordered work task is stored in a database which can be used to confirm work completed by a janitor even several years later. It is worth considering that in case of shared apartments, a room-mate may have submitted a fault report. LOAS also carries out proactive maintenance in its properties, in which case a general key is used if the resident is not home. Notice about proactive maintenance activities is provided well in advance of such procedures. A third-party special company may also carry out maintenance procedures concerning the entire property. Notice shall be provided to residents for these procedures too.
Why has the problem I have reported not been repaired immediately?
Fault reports are primarily handled in order of priority. Any faults that affect living conditions are aimed to be repaired as quickly as possible. A refrigerator that doesn’t work during hot summer weather conditions will be prioritised over the painting of a skirting board. The fault reports submitted in the residents’ intranet shall be logged in real-time to the maintenance company’s work list and you can personally follow the processing of the report. If the fault you have reported causes immediate danger or has a major effect on living conditions (cf. Refrigerator), you can also call our housing office after submitting the report. The operators at the housing office will notify the work management of maintenance about extremely urgent cases.
I live in a furnished apartment, but I would like to use my own furniture. Is there storage space for LOAS’ unused furniture?
Unfortunately not. Residents can store their belongings in their own storage premises. (So-called storage cage). Furniture must not under any circumstances be stored in the hallways of storage premises or on the balcony. In connection with the moving out inspection, all LOAS’ furniture must be in place in the apartment and they must be assembled.
My refrigerator is making a lot noise. Is it broken?
The running sound of modern, more environmentally friendly refrigerators is slightly louder than older ones. There is nothing that can be done about this. You can try and reduce the sound slightly by pulling the refrigerator away from the wall and the sound may reduce.
Where can I wash my laundry and how much does it cost?
There is a laundry room at each of our properties, and they are free to use by our residents. The equipment of the laundry rooms also include an iron and an ironing board. You can check the location in the property description. Save a significant amount in washing costs by using correct doses of detergent. In Lappeenranta, the water is soft and therefore you will need less detergent. You can find more detailed instructions on the side of the detergent box.
The washing machine in the building’s laundry room is not working. What do I do?
Prior to submitting a fault report, read the provided operating instructions once more. Some washing programmes do not spin in which case laundry will remain very wet. Check the position of the power switches too.
What do I do if there are pests (insects, etc.) in my apartment?
Submit a fault report if there are pests or other insects in the apartment. The rule of thumb is that the landlord must carry out pest control if pests (insects, etc.) are observed in the apartment which could spread in structures to other apartments. The landlord’s responsibility does not extend further, i.e. the landlord will not be liable to compensate contaminated food, other damage or harm caused by insects, if the tenant encounters such damage. If the tenant has brought the pests to the apartment, the tenant may also be liable to pay for pest control procedures. Such pests that live on people are not the responsibility of the landlord.
The lawn areas at our property have not been maintained for a long time and cleaning is constantly incomplete. Who do I notify and how?
LOAS’ employees supervise the operations of the maintenance company. We are happy to share positive and negative feedback to the relevant parties. The easiest way to inform LOAS of issues you find to be necessary is to submit a fault report on the residents’ intranet.
Some items were left in the apartment when moving out. Does LOAS store these in their storage facilities?
No. After handing over the apartment, the apartment will be emptied from all items / clothes / furniture, which shall be transported away for waste management. If a resident leaves items in the apartment when moving out, the cost for emptying the apartment shall be invoiced to the resident.
Where can I return the key upon leaving?
During business hours, the key must be returned to the housing office. During weekday evenings and the weekend, keys are returned to the locked letter box next to the entrance door of the housing office in an envelope with your name and address.
I received an invoice for the cleaning of common premises although I haven't moved anywhere. How is this possible?
The tenant must take good care of the apartment and each resident is responsible for the common premises of a shared apartment. A janitor may have carried out a moving out inspection for your room-mate and left a cleaning reminder in the common premises. They have not been cleaned by the specified date, in which case LOAS has ordered a cleaning company to go to the apartment and the tenant has been invoiced. When signing the rental agreement, the tenant has agreed to the guidelines. LOAS can also provide a cleaning reminder in other situations, if negligence in the cleaning of the apartment is observed. If the apartment has not been cleaned despite the cleaning reminder, LOAS shall order the services of a cleaning company and invoice the tenant / tenants.
When can I get the deposit back?
The deposit shall be returned within two (2) months after the end of the rental agreement, if all the liabilities to LOAS have been processed. Any cleaning / repair expenses shall be deducted from the deposit. Cleaning expenses can be avoided by carrying out a thorough final cleaning before leaving.