Most things can be managed directly in the residents’ intranet. As a tenant or an applicant the most convenient way to get in touch with us is by using Contact us-feature in intra. You can also contact us by email or by using the following form. During busy periods, we do not have time to answer all phone queries.
Laserkatu 1 C
53850 Lappeenranta
Mon-Fri 12 noon - 4 pm
Fault reports and maintenance requests are best received, when you submit them at: intra.loas.fi.
In urgent situations, please call:
LOAS office 05 668 2800 week days 8-16
On call maintenance service / ISS Palvelut 02001 5500 24/7
Door opening service
Door openings 010 443 6144 24/7.
During office opening hours you can lend a spare key for free.
Regardless of the time of the day and the day of the week, the door opening service costs 20€ if paid in cash (the most common credit cards are also accepted payment methods) and 40€ if invoiced. If you forgot your key indoors, call 0104436144 and explain that you are calling from a LOAS property and provide your exact address. The security guard will check your identity.
On-call key service (8.35 cents / call + 16.69 cents / minute), ISS (16.9 cents / minute).
As our resident, the quickest way to provide notice to terminate your rental agreement and submit maintenance requests is via the residents’ intranet. Information is saved directly from the intranet to the maintenance work list or housing office’s work list, immediately without middlemen or costs, and they are always completed quickly and in an expert manner. You can also follow the processing of your own report on the intranet from start to finish. Easy, right?